Refund & Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). During peak seasons or sales, processing may take slightly longer.

Shipping Time (Delivery Estimates)

After processing, shipping usually takes:

• Standard Shipping: 3–7 business days

• Express Shipping (if available): 1–3 business days

Shipping Charges

Shipping charges are calculated at checkout based on your delivery address and order weight.
We may also offer Free Shipping on orders above ₹3000.

Tracking Information

Once your order is shipped, you’ll receive a tracking link via email/SMS.
You can also track your order in My Account → Orders section.

Incorrect Address / Failed Delivery

Please ensure your delivery address is accurate.
If an order is returned due to:

• incorrect address

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• failed delivery attempts

• unclaimed package

You may be responsible for reshipping charges.

Eligibility for Returns

To be eligible for a return/refund:

• Item must be unused, unwashed, and in original condition

• All tags and packaging must be intact

• Proof of purchase (order number/invoice) is required

Items Not Eligible for Returns

For hygiene and safety reasons, we do not accept returns for:

• Innerwear/undergarments

• Socks, accessories, or hairbands

• Items marked “Final Sale.”

• Customized/altered products

Damaged / Wrong / Missing Items

If you receive a damaged product, wrong item, or missing item, please contact us within 48 hours of delivery with:

• unboxing video (mandatory, if applicable)
• product photos
• order number

Exchange Policy

We offer exchange only for:

• size issues

• defective items

• wrong product delivered

Exchange requests must be made within 2 days of delivery.

Contact Us

If you have any questions regarding shipping or refunds, feel free to reach out:

📧 Email: gaurankithreads@gmail.com
📞 Phone: +91 8209269470 , +91 8561948425